Business Forum: Flip It! Turning Conflict Into Opportunity
Ugh! Conflict. No matter how you look at it, it stinks. Or does it? According to a Harvard Law School Special Report on managing conflict, 75% of employees report positive outcomes from conflict that would have not been realized without it. Seriously, conflict can be one of the best things to happen to you if you turn it into opportunity. So, let’s flip it!
Learn and Grow
Use conflict as a growth opportunity by learning how your co-workers or employees think during conflict. This is valuable information you might not be privy to during “usual” office situations.
Gain communication insight to understand where the problem stems from. It might easily be avoided by simply opening a dialogue with your staff and improving communication.
By listening to what everyone has to say, everyone can agree to the problem and develop a plan to solve it. When a team contributes to the betterment of a situation, it leads to overall employee improvement and increased morale.
Getting to the bottom of conflict and quickly resolving it, allows all parties involved to cool down and let the situation go. Without being distracted by meaningless rhetoric, employees can concentrate on the work at hand. It’s a win/win for everyone.
Improve Negotiation Skills
Look at the situation as a way to improve or gain a new skill. Finding middle ground is a technique which conflict can provide. Make sure to pay attention to what you did and what you said during resolution efforts.
When understanding is reached, sometimes a friend is gained who can become a valuable connection for your future business or career success. Likewise, you may just be the one who connects them to a new position or business opportunity.
How have you turned conflict into an opportunity? If you’ve encountered conflict in the past, tell us about how you flipped it into a positive.